Community Support Subscriptions
PatientOS, Inc. provides contracted implementation support for hospitals and business partners. Community support subscriptions are designed to provide support options for small businesses and community members.
Support Packages
Feature |
Bronze |
Silver |
Gold |
Platinum |
Premium Forum Access 1 |
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Software Change Log |
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Demo server access 2 |
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Included Support Credits |
0 |
50 |
250 |
500 |
User Manual3 |
- |
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JIRA account 4 |
- |
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Email Support 5 |
- |
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Monthly Patch Builds |
- |
- |
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Remote Troubleshooting 6 |
- |
- |
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SVN Access 7 |
- |
- |
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Forms Manual |
- |
- |
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Developer Manual |
- |
- |
- |
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Emergency Bug Fix Escalation |
- |
- |
- |
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Phone Support 8 |
- |
- |
- |
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Online Backups 9 |
- |
- |
- |
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Restore Backup to Online System |
- |
- |
- |
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Price per year (USD) |
$149 |
$499 |
$2,499 |
$4,999 |
PayPal / Visa |
1. Premium support forums are available 24x7x365 and do not use any Support Credits.
2. Shared environment with premium community members.
3. Automatic email when manual is updated to users with an active subscription.
4. A JIRA Issue cost 25 Support Credits per ticket.
5. Emailing an issue costs 50 Support Credits per incident.
6. Remote troubleshooting costs 100 Support Credits per hour.
7. SVN access is read only
8. Phone Support costs 25 Support Credits per 15 minutes.
9. Weekly database and files automated backup
